01Our commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and to make reasonable adjustments for disabled customers under the Equality Act 2010.
02What you can do on our website
- Navigate using a keyboard, with visible focus and a skip link
- Use a screen reader, with meaningful page structure, headings and labels
- Zoom up to 400% without content being cut off
- Read text with high contrast against the background
- Use the site on mobile in portrait or landscape
03Known limitations
- Some older PDF sample reports may not be fully accessible. Ask us for an accessible version.
- Some embedded videos may not have captions yet. [List any other known issues and target fix dates.]
We last tested this website on [date] using [method: e.g. automated testing and manual review with screen readers].
04Adjustments to our services
We can help with, for example: large-print or accessible instructions; extra time or a carer present at a home visit; booking by phone instead of online; an easy-read results summary; or communication in British Sign Language through a video relay service. Please tell us what you need when you order.
05Contact us and feedback
If you find a problem, or need information in a different format, email helpme@customercare.expert or call [UK phone number]. Relay UK users can call via 18001 followed by our number. We aim to reply within 5 working days.
If you're not happy with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.